Team Huddle

Date- 10.12.2025

Time: 5.30 PM IST

Attendees: Fasil, Seon, Suhail, Sharwin and Midhun

Key Discussion Points:

• Approached-date escalations must be sent with Nabeel in CC

• A list of the credit and wallet clients we are handling will be provided

• Finance-related updates, including refunds, must be handled with extra attention and care.
  
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  Date- 26.11.2025

Time: 5.00 PM IST

Attendees: Ansheed, Fasil, Nakul, Sharwin, Thejna and Midhun

Key Discussion Points:

• For additional services (extensions, extras, etc.), ensure the ATS Reference ID is included in the email subject,Also arun must be added in CC 

• All follow-ups must be completed in a timely and accurate manner, as our ticket follow-up activities will be monitored. Please be aware that missing or delaying follow-ups may impact salary increments and overall performance evaluations for agents.

• Discussed and instructed to re-verify the flight bookings and create the tickets as usual.

• Cancellation reports must be checked by both the morning-shift agents and the late-night-shift agents, and it must be updated in the handover that the report has been reviewed. This procedure should be followed every day.

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Date: 25.11.2025

Time: 4:30 PM IST

Attendees: Ansheed, Fasil, Nakul, Thejna, Midhun

Meeting Notes / Key Points:

.Priority levels should be properly aligned for all tickets.

.Name tags must be accurate; usage of multiple name tags should be avoided.

.Agents are advised to filter tickets which is on thier name at a diffrent tab to appropriately to maintain a stable and efficient workflow.

.Team members are advised to reduce screen time and adhere to break timings to ensure smoother operations.

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Date- 24.11.2025

Time: 4.30 PM IST

Attendees: Ansheed, Fasil, Nakul, Sharwin, Thejna and Midhun

Key Discussion Points:

• Email responses must be handled promptly to ensure faster turnaround times.

• Everyone should review and attend to all customer-responded emails, regardless of the assigned ticket handler. All team members are expected to go through every ticket.

• Discussed the procedures for handling relocation tickets
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  Date- 13.11.2025

Time: 5.20 PM IST

Attendees: Ansheed, Nakul, Sharwin, Suhail and Midhun

Key Discussion Points:

• Email responses must be handled promptly to ensure faster turnaround times.

• Bookings tags with today’s or tomorrow’s check-in should be marked as Urgent.

• Before processing any amendments or refunds, always check the cancellation policy.

• Card payments must be updated accurately in the respective sheets.

• Handled tickets should be properly handed over, with all details updated in the booking summary.

• When closing hotel verifications tickets, update in sheets as well as in TC.

• Leave requests for December must be informed well in advance.

• Team members should be at their desks before shift time; if running late for any reason, inform the Team Leader (TL) in advance.

• For additional services (extensions, extras, etc.), ensure the ATS Reference ID is included in the email subject, and all related details are updated in the summary, Also arun must be added in CC

• Lukoil Transactions = (Supplement Amount + Card charge) + 10% + Convenience fee

  NB: Additional VAT charges are applicable for UAE hotels

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Date- 30.09.2025

Time: 5.20 PM IST

Attendees: Nakul, Seon, Sharwin, Suhail and Midhun

Key Discussion Points:

• Request VAT invoices from hotels via email for any charges incurred.
• Set hotel verification emails to "Closed" status once sent (instead of keeping them in "Waiting on Third Party").
• Align tasks based on priority tags to manage work

Date- 29.09.2025

Time: 5.20 PM IST

Attendees: Nakul, Seon, Sharwin, Suhail and Midhun

Key Discussion Points:

1. Customer responded tickets:

   • Discussed customer responded tickets and status.
2. Discussed regarding on hold SOP and pattern of the process. 
3. customer responded tickets should be below 150by today.

Date- 25. 09 . 2025

Time: 4.30 PM IST
Attendees: Nakul, Seon, Ansheed, Suhail and Midhun

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Discussed regarding the card transactions, noting that currency exchange rates may vary. 
3. Pending Tickets.

Date- 23. 09 . 2025

Time: 4.30 PM IST
Attendees: Nakul,Seon,Sharwin, Ansheed.

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Pendin tickets
3. Discussed regarding updating ATS Card transactions and offline bookings.

Date- 25. 08 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Pendin tickets

Date- 27 07 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Pendin tickets

Date- 25. 06 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Pendin tickets

Date- 27. 05 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Pendin tickets

Date- 05 04 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Pendin tickets

Date- 25 03 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Pendin tickets

Date- 28 02 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Pendin tickets

Date- 29 01 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Pendin tickets

Date- 28 01 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Tech issue bookings

Date- 27 01 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Flight bookings / hotel verifications

Date- 24 01 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Flight bookings

Date- 23 01 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. cancellation bookings

Date- 22 01 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status

Date- 21 01 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Hotel booking verifications

Date- 21 01 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.

Date- 20 01 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Flight bookings
   
   

Date- 17 01 . 2025

Time: 4 PM IST

Key Discussion Points:

1. Follow-Up Status:

   • Discussed  follow-up tickets and status.
2. Flight bookings

Date- 16 01 . 2025

Time: 4 PM IST

Attendees: Shijah,Suhail,Vishnu, Fasil,Midhun,Navaneeth

Key Discussion Points:

1. Pending Agency Creation:

   • Five new agency creation requests are pending.

2. Follow-Up Status:

   • All other issues are in follow-up status.
3. Flight
   
   Please ensure that all offline flights are updated in our tracker at the earliest 

Please find below the main points that we discussed on  15. 01 . 2025

Time: 4 PM IST

Attendees: Shijah,Suhail,Vishnu, Fasil,Midhun

Key Discussion Points:

1. Pending Agency Creation:

   • Four new agency creation requests are pending.

2. Refund Issue:

   • One TBO refund is currently under review.

3. Follow-Up Status:

   • All other issues are in follow-up status.