If any agent reports an issue, your response should be as follows:
Dear Team / Partner,
Thank you for bringing this issue to our attention.
We have checked from our end, and everything currently appears to be functioning as expected.
However, to understand the concern better and investigate further, we kindly request you to share the availability details.
Once we receive the required information, we will review the matter and provide you with an update at the earliest.
Next Steps (SOP)
Contact the agent and collect all required details related to the issue (availability details, booking ID, date/time, screenshots, error messages, etc.).
Analyze the information received and identify the root cause of the issue.
Escalate the case with complete details to the L3 team for further investigation, if required.
Coordinate with the L3 team until the issue is resolved.
Provide a clear resolution and status update to the agent/user.
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