Opening the Chat: Hello! Thank you for your message. How can we assist you today?
Once the Customer Shares the Request:
Thank you for sharing your request. We have acknowledged it and kindly ask for some time to process it. We will get back to you as soon as possible.
Once the Customer Shares the Concern:
Thank you for sharing your concern. We have acknowledged it and kindly ask for some time to review the details. We will get back to you as soon as possible.
Following the SOP
Closing the Chat:
If you need any further assistance, please don’t hesitate to reach out. Thank you for contacting the Travelclub Customer Success Team. Take care!
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Case Id Updates
- FOR EXTERNAL USERS:
Kindly be informed that the booking is under process since the selected room category is currently unavailable. Please give us some time to work on it and will update you shortly
- FOR INTERNAL USERS:
Kindly be informed that the booking is not confirmed since the selected room category is currently unavailable. Please book again with the next higher amount or with a different supplier
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