TBO
| Functionality | Level 1 | Level 2 | Level 3 |
|---|---|---|---|
| Hotel’s Confirmation numbers and All Special Request | Email: ops.l1@tbo.com Phone: +971 44357520 | Email: L1sup@tbo.com Emergency Phone: +971 44357520 | Name: Preeti Karan Bindra Position: Senior Manager - Operations Email: preeti.bindra@tbo.com Phone: +971 44357520 |
| In Resort, Hotel Assistance, All incidents and Amendment Request | Email: ops.me@tbo.com Phone: +971 44357520 | Email: mira.youssef@tbo.com anuj.dixit@tbo.com radwa.kamel@tbo.com Emergency Phone: +971 44357520 | Name: Alaa Ahmed Position: Regional Operation Manager Email: alaa.ahmed@tbo.com Phone: +971 44357520 |
| Post Travel | Cancelation | Waiving | Email: ops.me@tbo.com Phone: +971 44357520 | Email: radwa.kamel@tbo.com Emergency Phone: +971 44357520 | Name: Alaa Ahmed Position: Regional Operation Manager Email: alaa.ahmed@tbo.com Phone: +971 44357520 |
Escalate your complaint to TBO Account Manager- Hafizur Khan
Email- hafizur.khan@tbo.com
Phone +971588225560
For Offline enquires:
Generic e-mail: offline@tbo.com
Offline Manager: solomon.isaac@tbo.com
For Hotel Related & Special Requests
ops.me@tbo.com
Phone Numbers
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DOTW - Webbeds
Global Support Toll-free: 045676333 / 044400600
Account Manager: Mr Nelson Pinto
nelson.pinto@webbeds.com
+971 504557010
Adel Hassan
adel.hassan@webbeds.com
Support Email Address:
vip-ameacustomerservice@webbeds.com.
Pre-Arrival & Post departure escalations:
vip-ameacustomerservice@webbeds.com.
Escalation Level 2: nelson.pinto@webbeds.com
Mr Nelson Pinto (Account Manager)
Escalation Level 3: michael.miguel@webbeds.com / cristina.ramos@webbeds.com / grithel.fernandez@webbeds.com
Please call the Support number for ON-THE-SPOT issues and email the above IDs
For Refund -
dotwrefunds@webbeds.com ( Add in CC )
DOTWrefunds@webbeds.com
DOTW_Refunds.Dubai@webbeds.com
-----------------------------------------------------------------------------------------------------------------------------
RateHawk
Global Support
Cairo office: +35725123261
042783511-UAE Number
Account Managers: Patrick Matar
Email - patrick.matar@emergingtravel.com
Phone - 971 54 269 369 7
Mr Ahmed Ebaid: +971 55 259 305 6
In the absence of Ahmed, for any urgent matters, please reach out to abir.aly@ratehawk.com or her cell +971 55 552 9401
General e-mail: escalation@ratehawk.com
Ratehawk Complaints Supervisor*
Svetlana Filatova – svetlana.filatova@ratehawk.com
*Please escalate only in case your request has not being solved within 96 hours
Group Reservations
In case you need to book 6+ rooms please send a request to our group department: group@ratehawk.com
In case you can’t find a hotel online feel free to send us an individual request: fit@ratehawk.com
In case you would like to rent a car please send a request to: cars@ratehawk.com
For transfer queries : transfer@ratehawk.com
Finance related concerns
finance-partners@leasides.com with Mr Ahmed Ebaid in CC
ahmed.ebaid@emergingtravel.com
Support Email Address:
support@ratehawk.com
Cairo office: +35725123261
Pre & Post departure escalations:
Raise the ticket in the B2B portal
Escalation Level 1: support@ratehawk.com
Escalation Level 2: ahmed.ebaid@emergingtravel.com & mohamed.belal@emergingtravel.com
Mr Ahmed Ebaid & Mr Mohamed Belal (Account Managers)
mohamed.grab@emergingtravel.com - Mohamed Grab (If others not available )
Ahmed Ebaid: +971 552593056
Please call the Support number for ON-THE-SPOT issues, create a ticket in their B2B portal and e-mail to the above IDs for escalation
For Group enquiry - More than 9 Rooms
group@ratehawk.com
Toll free number: 800 03 111 263
To chat with us on WhatsApp: +1 (302) 213-6742
-----------------------------------------------------------------------------------------------------------------------------
HotelBeds
Operations Contact Details:
Pre-Arrival Inquiries
Operations Team |
| Sunday to Thursday, from 9am to 6pm Dubai time. |
TBA | TBA -ahmed.shaker@hotelbeds.com | 1st Escalation |
Evy Prabandari | evy.prabandari@hotelbeds.com | 2nd Escalation |
On-The-Spot Issues
Must call Hotelbeds phone number to report the issue. NO email assisted.
UAE | 8000321023 |
Jordan | +962 64 296 057 |
Lebanon | 01 426 801 (enter code when prompted 8552592299) |
Kuwait | +965 2205 5775 |
Iran | +90 212 900 2765 |
Saudi Arabia | +966 800 880 3019 |
Rest of the ME | +962 64 296 057 |
Other countries | +34 971178866 |
Post-Departure
Operations Team | complaints.middleeast@hotelbeds.com | Sunday to Thursday, from 9 am to 6 pm Dubai time. |
TBA | TBA - ahmed.shaker@hotelbeds.com | 1st Escalation |
Evy Prabandari | evy.prabandari@hotelbeds.com | 2nd Escalation |
Technical Support:
Accommodation service | apitude@hotelbeds.com |
Transfers or Activities service | integrations.btb@hotelbeds.com |
Key Account Manager – Middle East.
Talal Al Kiswani | 00971 566 9999 59 | T.alkiswani@hotelbeds.com |
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Expedia
Global Support: 80004448457
aasupport@ean.com / reservationservices@expedia.com
reservationservices@expediapartnersolutions.com
All the issues supported by the call
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Blacklane
Raise enquiries in the B2B portal and resolve through the chat assistance - BlackLane.com
-----------------------------------------------------------------------------------------------------------------------------
Offline Transfer requests - khushroo@carzworldwide.com // bookings@carzworldwide.com
00971-55-669-8140 - Khushroo J Tavadia
-----------------------------------------------------------------------------------------------------------------------------
*TBO : +971555038071, 045081612
Account manager : Mr.Mohammed Aamir (mohammed.aamir@tbo.com) +971 558530934
Emails - ops@tboholidays.com / ops.l1@tboholidays.com / Ops.l3@tboholidays.com
*DOTW : Toll free : 044400600 , 04567633 (Given by Nelson)
Account manager: Mr.Nelson Pinto (nelson.pinto@webbeds.com) +971 504557010
Email - mea-customerservice@webbeds.com
*RateHawk : 042783511 , +35725123261
Account manager: Mr.Wael Mahdy (wael.mahdy@ratehawk.com) +20 100 516 2707 / +20 100 787 6530
Email : support@ratehawk.com
*Expedia : 80004448457 (All issues resolved through call)
Email : aasupport@ean.com
*Hotelbeds : +9718000321023
Account manager: Mr. Bhojaraj Rao (b.rao@hotelbeds.com) +971 52 5416891
Email : online.middleeast@hotelbeds.com
Team America:
Karim Morsy
Email:kmorsy@teamamericany.com
US Support : (212)697-7165
fit@teamamericany.com
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