Bookings under “Pending Confirmation” status (1)

This document outlines the Standard Operating Procedures (SOPs) for handling booking escalations and backend interventions. The process is divided into two parts: External Users – Steps to be followed when a booking fails or remains pending for external users. This includes verifying booking logs, checking supplier portals, informing users, offering alternatives, and ensuring timely closure of cases and Freshdesk tickets. The primary objective is to minimize user dissatisfaction, provide quick solutions, and avoid revenue loss. Scaniro 2 – Steps to manage bookings directly from the backend when rate or allocation issues occur. This involves checking category-wise rates, applying discounts where possible, seeking manager approval, completing backend bookings, updating Travelclub records, and informing the Finance Team. This ensures seamless backend operations and financial transparency.